Reservations

Enquiries and reservations for services can be made through DISCOVERY TOURS (SABAH) SDN BHD (DTS). They will quote, make reservations, issue vouchers and receive payments. Full details are required in order to fulfill reservations efficiently. Please provide arrival/departure dates, flight details, number of persons involved and alternative hotels, if acceptable, to assist in fulfilling your requirements.

Confirmations

Confirmation will be made upon receiving of the deposit RM100 per person and it is refundable only if we are unable to confirm the requested tour.

Cancellations

DTS reserves the right to levy cancellation fees in cases where charges arise from suppliers, transport operators, hotels, carriers, restaurants or any other party providing relevant services (called "the Contractors"). Charges may also be levied at the sole discretion of DTS for movement planning, consulting and ancillary expenses incurred relating to development of services of a specialised nature or where cancellations are lodged within 60 days of commencement of operation or reduction in the size of a group movement by more than 10%.

The Contractors do charge cancellation fees which vary depending on circumstances. If cancellation charges are billed by Contractors, they will be passed on by DTS. DTS is not responsible for charges irrespective of occurrence or circumstances.

In the event of cancellation or reduction in movement size, DTS will only be liable to refund any monies paid subject to the deduction of such sums, if any, as may be claimed as cancellation fees by DTS, or its Contractors.

DTS reserves the right to charge a consulting fee or charge programme development time cost on a fee basis at DTS's discretion should the request for DTS's services be cancelled at any time after the request has been received by DTS, subject to cancellation charges as set out in these General Conditions.

Payments

Payment may be made by telegraphic transfer or banker draft drawn on a bank in DISCOVERY TOURS (SABAH) SDN BHD. DTS shall be entitled to claim for and receive payment of any expenses incurred in claiming any shortfall in payments.

Changes

Discovery Tours (Sabah) Sdn. Bhd. reserves the right without being liable for any loss or damage, to change the itinerary with or without notice and at its sole discretion.